Legal documents
PT Nara Inovasi Indonesia is the party to every document listed here. Mula is the platform that legal entity operates, and is never itself a party.
Every document here is in force. Each states its effective date at the top of its own page.
Documents
Privacy notice: invitations, accounts and passports
In force from 16 August 2026, updated 1 October 2026
What the two invitation forms on this site collect, why, how long it is kept, and how to have it removed; what personal data a brand's Mula account holds, with its basis and how long it is kept; and what happens when someone opens a product passport.
Privacy notice: four additional clauses
In force from 1 October 2026
Law enforcement requests for data, retention and deletion, the complaint channel together with data subject rights under Law No. 27 of 2022, and responsibility for uploaded content. Part of the privacy notice.
Mula Trace for Shopify: Privacy Policy
In force from 1 November 2026
What the Mula Trace for Shopify app reads from a store, what it holds and for how long, how erasure works after uninstall, and who to write to.
Mula Trace for Shopify: Terms of Service and App Addendum
In force from 1 November 2026
The App Addendum for Mula Trace for Shopify and the clauses we apply to the App: plans, Shopify data, your content, permanent addresses, uninstalling and erasure.
Mula Trace for Shopify: Support
Support page
How to reach support for the Mula Trace for Shopify app, the most common questions, and what happens to your data when you uninstall.
Complaint channel
Complaints about personal data protection, and reports about content on a passport page, go to team@mula.asia
The response deadlines for those complaints are set by clause 7 of the additional privacy clauses.